V-Factor
Delivers an Unprecedented Understanding of Video Service Quality
Knowing in real-time the quality of the video offerings end-to-end is critical for assuring customer satisfaction and eliminating service disruptions that often lead to customer churn, high technical support costs and revenue loss. V-Factor®, Symmetricom’s QoE Platform, is a robust video quality monitoring solution that delivers accurate assessments of end-user quality. Through perceptual video quality management, V-Factor QoE platform components accurately pinpoint end-user video quality issues thereby simplifying management and accelerating growth of critical IP-based video services.
V-Factor helps networks understand their video quality by reporting exactly what the end-users see (blockiness, blur, freeze frame, etc) and pinpointing the exact cause. With V-Factor network operators can determine if there is a service issue and whether or not it matters to end-users. With its fine-grained metrics, V-Factor enables operators to determine impairment source readily and without guesswork.
Headend analyzers and network probes are core components of the V-Factor QoE Platform. Analyzers examine, in real time, the quality & integrity of source video and detect transcoding and encoding impairments. Hardware probes collect and report network performance metrics and content metrics and correlate all metrics directly to achieve perceptual video quality assessments. Working together, analyzers and probes enable rapid identification of symptoms affecting distribution network health in uncompressed and compressed, encrypted and non-encrypted environments.
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Q-Advisor offers service providers a web-based solution for configuration, correlation, management and reporting of data from all elements of the V-Factor solution including analyzers, probes and software agents. By aggregating quality information from across the network, Q- Advisor provides end-to-end correlation, status monitoring, and problem reporting.
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Embedded in set-top-box, PC media players and other platforms, the lightweight QoE monitoring software Q- Agents are portable software agent solutions that enables monitoring of entire network including last mile and customer premise equipment (CPE).
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