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IPTV QoS Task Force
AND the IIF (IPTV Interoperability Forum)
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Solutions > Diagnostic Solution
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Diagnostic Solution |
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Paramount to quickly diagnosing triple play service problems and keeping customer satisfaction high is the ability to quickly pinpoint and plan fixes for problems. With so much revenue riding on uninterrupted triple play services, service providers must be able to react quickly to potential service problems. Symmetricom' solution has the capability to allow for drill-down to single alarms, providing simple alert information. The alarm & diagnostic solution gives service providers a tool to manage alerts and plan for troubleshooting expeditiously, to keep systems finely tuned and highly available.
Real time, on demand remote diagnostics
Whether for video, voice or data services, the support team gets complete real time diagnostics that identify root causes (configuration of the workstation, network, server, application) which is used to route the problem to the correct repair resource. With such results network issues are clearly and quickly identified (bottlenecks, packets lost, etc.).
Symmetricom helps to shorten the time, lessen the cost and risks associated with resolving problems by giving operational support and help desks advanced capabilities:
- Real-time remote troubleshooting, limiting the need for costly on-site visits.
- Root cause analysis of problems. (Is it the network, a workstation, premise equipment or the application?)
- Stand alone solution, or can be fully integrated with existing help desks or operations support systems (OSS) - works with Remedy ARS.
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