Home | Products | QoE Assurance

QoE Assurance

Digital Video Quality Metrics

Symmetricom’s breakthrough QoE and QoS monitoring products enable carriers, Internet service providers and cable MSOs to understand how their actual video service quality is perceived by end-users. Knowing in real-time the quality of the video offerings end-to-end is critical for assuring customer satisfaction and avoiding churn. Symmetricom combines both content and network (QoS) impairment data to determine what types of video quality issues customers are experiencing as well as diagnose the cause of the quality issues.

V-Factor
V-Factor is a unique video quality management solution designed to deliver an unprecedented understanding of video service quality.

Through fine-grained perceptual quality analysis, V-Factor takes the guesswork out of service management enabling carriers, Internet service providers and cable MSOs to determine service quality, in real-time, as experienced by end-users. Combining innovations in video head-end analyzers, probe systems, agent and NOC software in a single comprehensive package, V-Factor allows operators to fully understand quality issues, pinpoint causes, and discover solutions for a complete QoE solution.
  • Accurate QoE Assessments: Get a true picture of your video service quality – one you can finally trust.
  • Comprehensive End-to-End Solution: Impairments come from various sources including source content, encoders, transcoders, network, CPE, etc. V-Factor monitors all sources of impairments, not just the IP network, with a single scalable solution.
  • Highly Adaptable Platform: Flexible design for a wide range of network applications and requirements.
  • Monitoring in an Encrypted Network: A significant challenge with end-end QoE monitoring is determining what is happening within the IP network itself—where content is generally encrypted. V-Factor does deep content analysis on unencrypted streams at network ingress, correlates this information with IP header analysis performed in the encrypted part of the IP network, and then determines how network impairments impact actual video content.

See all V-Factor