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Products > Software Agents

Software Agents: Q-Agent


Last mile and home networks can be a major source of problems for Internet video services and, with this in mind, Symmetricom has extended its state-of-the-art QoE monitoring software into a portable software agent solution. Software agents from Symmetricom can be easily downloaded or preloaded to reside on customer premise equipment (CPE) such as a set top box (STB), PC or mobile devices to monitor and troubleshoot network performance and/or content quality for that customer. Under the control of Q-Advisor, software agents perform a comprehensive suite of realtime tests to help identify content issues, network bottlenecks, equipment failures, and other problems.
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Product Brief


Symmetricom’s agents are integrated with V-Factor’s end-end management and correlation engine for a complete network solution.

Key Features:
  • Enables monitoring of entire network including last mile and CPE

  • Lightweight client with open APIs for easy integration with other hardware platforms and major OSS systems

  • Works across firewall or NAT environments

  • Seamlessly scalable solution
Key Benefits:

Maximum Scalability for End-End Coverage: Deploying agents on CPE equipment can ensure seamless scalability of your monitoring system. With software agents, V-Factor scales as CPE devices are added to the network, ensuring full network coverage without needing to roll-out new monitoring equipment in every new network site.

Testing Tailored to Your Network: For maximum flexibility, Symmetricom software agents can be deployed in any of two configurations and three test suites. The two agent configurations are:
  • Resident: A software agent is installed permanently on CPE entirely transparent to the customer, and monitors performance continuously.

  • On-demand: Software agents are downloaded and run as needed from inside the web browser of the customer’s computer.
Complete end-end coverage of last mile and home network: Agents can be deployed in DSLAM, STB or Home Gateway devices for complete network coverage

Advanced technology designed for video monitoring: Agents incorporate V-Factor technology to look at both content & network metrics and achieve correlation incorporating the human vision system model

Most reliable and non-intrusive solution for end-end coverage: Agents consist of a lightweight client software that is suitable for resource limited (processor, memory, etc) environments